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You may withdraw any withdrawable funds from your account at any time. The right to withdraw these funds is subject to our regulatory obligations being fulfilled including source of funds and verification checks.
Unfortunately MasterCard does not currently provide this functionality. In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:.
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If you wish to extend the self-exclusion, you can do so by contacting Customer Support. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.
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Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising websites or other third-party affiliates, over which we have no control.
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You may temporarily take a break from gambling on the Website twenty four 24 hours minimum. You can do so online by visiting the Limits section of your account, under 'Close my Account'.
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Live casino games have their own Reality Check that you can set within the game. Your Reality Check settings within your Account settings will therefore not affect live casino games.
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You remain responsible for any activity on your account between the time of your request and the closure of the account.
If we discover, or have reasonable grounds to believe, that you are engaging, or have engaged, in one or more of the following activities:. If, after investigating, we reasonably believe that you were engaging in one of the above activities, we will close all accounts you hold with Dumarca.
We may also close your accounts in the following circumstances:. All transactions are monitored in order to prevent money laundering.
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